FAQ's
Have a question yourself? Check out our Frequently Asked Questions to see if your answer is already here!
Are you open on Weekends?
We are open 24hrs a day, 7 days a week for sittings!
Our typical admin hours are between 9am - 6pm, but are often found responding to emails and adorable photos of pups all throughout the day, so don't hesitate to give us a call!
Will weather conditions impact my booking?
Our Team is dedicated to walking your pets in the rain, cold and snow!
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When we dont walk pets:
- Red weather warnings
- Lightning/Thunder
- Above 25°C, or below -5°C
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Please note this is different for each pet depending on breed, coat, age, medical condition, e.c.t
When is the latest I can book?
If you have already had your Meet and Greet, and are set up on the app - we can fit in SAME DAY bookings!
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If you are wanting a booking in the very very very near future, please give us a call so we can try book you in ASAP.
Do you do Regular client bookings only? Or adhoc dog walks too?
We accept both regular clients and adhoc/holiday clients!
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Once you are set up on the app you can request any date/time/service you would like and we can book that in for you with our sitters!
Will I get the same sitter for my bookings?
We aim to have 1 main sitter for each household but sometimes it's just not possible! Being a Team means if your normal sitter is unavailable, has an emergency, or is unwell, we have a whole team to fill in for them!
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Of course you can request to have your same sitter, but they might not always be available, so we can offer you an alternative sitter!
Do you take Reactive / Medicated pets ?
We are happy to accept Reactove, Nervous and Medicated pets!
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We tend to work quite closely with our clients who have pets with additional needs, and may book in a few sits with the clients before they feel comfortable with us to do a booking on our own.
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We do not accept dogs with excessive bite history towards people.
Where are you based?
We have 2 teams of sitters!
Bourne and Lincoln.
(Our Lincoln team reside towards the top of Lincoln and villages surround North-East of Lincoln.)
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We have clients in Melton Mowbray, Spalding, Peterborough, Sleaford, Grantham and more - however we may ask for an additional petrol fee!